Marraccii.com - Shipping Policy

How much is shipping?

We are pleased to offer complimentary Canada Post / FedEx & DHL shipping  for all marraccii.com orders above $100. For all orders under $100 the below shipping rates will apply:

- Canada: $ 9.99 USD
- USA: $ 14.99 USD
- International: $ 39.00 USD

Does Marraccii.com sell or ship outside the U.S.?

Yes Marraccii.com currently sells internationally.

When will my order ship?

We endeavour to ship all orders within 72 hours of receipt. After we invoice your order and pack your item(s) for shipping, you’ll receive a shipping confirmation email containing a Canada Post / FedEx or DHL tracking number that you can use to track your order by visiting the Canada Post website at Canadapost.ca / FedEx website at FedEx.com or DHL website at DHL.com.

Has my order shipped?

If you created a marraccii.com user account at or prior to the time of purchase, then you can check your order status at any time by simply clicking on the my Account or Login link located in the top-right corner of this website, entering your email address and password in the spaces provided, and then clicking the LOGIN button located immediately below the space where you entered your password. Irrespective of whether or not you created a user account, after your order ships you’ll receive a shipping notification via email that contains a Canada Post / FedEx or DHL tracking number that you can use to track your order by visiting the Canada Post website at Canadapost.ca / FedEx website at FedEx.com or DHL website at dhl.com.

What should I do if my order doesn't arrive?

Please Login to your marraccii.com user account to check your order status or use the tracking information contained in your shipping notification email to track your order by visiting the Canada Post website at Canadapost.ca / FedEx website at FedEx.com or DHL website at dhl.com.

What should I do if an item is missing from my shipment?

Please Login to your marraccii.com user account and verify that all of the items you ordered were shipped. If you do not have a user account or our system indicates that all of the items you ordered were shipped, then please contact our Customer Service Department via email at support@marraccii.com or via Live Chat on weekdays between the hours of 9AM – 5PM Eastern Standard Time for further assistance.

What should I do if the product I received is different than what I ordered?

Please Login to your marraccii.com user account to determine if the item(s) ordered is different than the item(s) received. If you do not have a user account or our system indicates that your order does not match what you received, then please contact our Customer Service Department via email at support@marraccii.com or  our via Live Chat on weekdays between the hours of 9AM – 5PM Eastern Standard Time for further assistance.

Is there a shortcut to return to this shipping information?

Yes. If you’re browsing the marraccii.com website and would like to return to this shipping information, then please click either the  or FAQ links located at the top of our website under the header FAQ.